Collierville marks the beginning of Nonconnah Creek. The creek rises in the far southeastern corner of Shelby County near town and runs west for nearly 30 miles to McKellar Lake on the Mississippi, and it has been channelized from its mouth up to about Houston Levee Road. The Wolf River passes Collierville too, the first Shelby County town on its route west to Germantown and Memphis. Between those two streams sits a town of about 51,000 people with an 1870s square at its center and decades of subdivisions spreading out toward Interstate 269.
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How the call works: when you call (888) 317-9980, The Restoration Job connects you with an independent restoration provider that serves Collierville. That provider inspects the damage, explains the scope and quotes the work. The Restoration Job doesn't perform restoration itself. Read our referral disclosure.
Headwater Creeks and Fast-Rising Ditches
Upper reaches of a creek behave differently from the lower ones. Near Collierville, Nonconnah and its tributaries drain smaller areas, so they rise and fall fast during a thunderstorm rather than staying high for days. The channelized stretches move water downstream efficiently, but a cloudburst can still fill ditches, culverts and backyard swales faster than they empty. Homes near the creek corridor, or at the bottom of a sloped lot, are the ones most likely to see water at the door.
Nonconnah's recorded floods, including a 10.48-inch day in November 1934 and major events in 1958 and 1978, are a reminder that the creek can carry much more than everyday runoff. Standard homeowners insurance does not cover surface flooding, so check your property on FEMA's flood maps and price a flood policy if you are near a channel.
Protecting Older Buildings Around the Historic Town Square
The Civil War left Collierville in ruins after two battles in 1863, and the town was rebuilt after it was rechartered in 1870. The square and downtown have been on the National Register of Historic Places since 1990. Older buildings like these often have plaster walls, wood floors on raised foundations and roofs with many penetrations and valleys, all of which react to water differently from modern construction.
Plaster can hold water longer than drywall, and old-growth wood floors are worth saving with slow, controlled drying rather than ripping out. For owners of historic commercial or residential buildings, ask the provider how they plan to dry without damaging original materials, and photograph everything before work starts in case repairs need to match what was there.
Newer Subdivisions: Common Water Problems
Most of Collierville's homes are far newer than the square. In those houses, water damage usually comes from inside:
- Failed water heaters, often in garages or attics.
- Burst or loose supply lines on toilets, sinks, ice makers and washers.
- Condensate overflow from attic air handlers during long humid stretches.
- Roof leaks around skylights, vents and chimneys after wind-driven rain.
- Frozen pipes in exterior walls during a hard winter cold snap.
An attic air handler leak is easy to miss until a ceiling stain appears, so look at the drain pan and float switch once or twice a year.
Spring Storms, Fallen Limbs and Tarping
Severe thunderstorms in spring bring heavy rain, wind and hail across West Tennessee, and mature trees in established neighborhoods can drop limbs onto roofs. Once a roof is opened, every following shower adds to the damage. Emergency storm damage cleanup generally starts with tarping or boarding up, then moves to extracting water, removing soaked insulation and drywall and drying the structure. Keep photos of the roof and the tree before anything is moved, since adjusters often want to see the original condition.
Mold Prevention After a Leak
Hot, humid summers give mold an easy start on damp drywall, carpet pad and wood framing, often within two days. The fix is fast, thorough drying confirmed with moisture readings, not bleach on the surface. If growth already exists, a mold remediation provider will contain the area, remove affected materials and help correct the source. Musty smells in a closet or under a sink deserve a closer look.
Areas In and Around Collierville
Calls come in from across Collierville, including:
- Historic Town Square
The same line also serves nearby communities such as:
- Germantown
- Memphis
- Piperton
- Olive Branch
- Byhalia
- Lakeland
Frequently Asked Questions
Does the town's historic district change how water damage repairs are handled?
Drying and cleanup are the same urgent first step. Exterior repairs, replacement windows or other visible changes to historic buildings may need town approval, so ask the Town of Collierville what applies before rebuilding. During cleanup, document original materials with photos and ask the provider to dry and save plaster, trim and wood floors where practical.
Our yard floods along the back fence after storms. Is that a drainage problem or a flood risk?
It can be both. Short-lived ponding usually points to grading or a blocked swale, while water that rises from a nearby creek or channel is flooding in the insurance sense. Either can reach a slab foundation. Check your address on FEMA's flood maps, keep drains clear and seal gaps at the foundation and garage door.
How do I know if an attic air handler is leaking?
Signs include a stain or sag in the ceiling below the unit, water in the secondary drain pan, a dripping pipe outside over a window, or the system shutting off on a float switch. If you find water, turn off the system and catch the drip. Ceiling drywall that got wet should be checked for moisture before it is painted over.