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Water Damage, Flood and Mold Cleanup Help in New York State

Coastal surge and cloudburst flooding around NYC and Long Island, river and snowmelt floods upstate, Lake Ontario high water and frozen pipes.

24/7 line · connects you with independent restoration providers in New York

Finished basement flooded with murky water around the staircase and furniture

New York's water problems change with the map. Around New York City and Long Island, the threats are storm surge and short, extreme downpours that overwhelm sewers and fill basements. Upstate, rivers such as the Mohawk, Susquehanna, Chemung and Hudson flood after tropical rains or a sudden snowmelt, Lake Ontario's shoreline has seen record high water, and long winters make frozen and burst pipes a routine cause of damage.

The Restoration Job is a free referral line, not a contractor. Call (888) 317-9980 and we'll connect you with an independent restoration provider that serves your area, from a Queens basement apartment to a Rochester lakefront house.

Sandy, Ida and Flooding in New York City

Sandy struck on October 29, 2012, with storm surge raising water levels as high as 13.88 feet in the city, according to Baruch College's NYCdata. New York recorded 42 deaths, most on Staten Island, and the city's damage exceeded $19 billion. Staten Island and Breezy Point in Queens were among the hardest-hit areas.

Nine years later, the remnants of Ida showed a different threat. NYC's Department of Environmental Protection reports that Central Park recorded 3.15 inches of rain in one hour on September 1, 2021, the highest hourly total on record there, and three of the four highest hourly totals there have occurred since 2021. NPR reported that many New Yorkers who died in Ida were trapped in flooded basement apartments. Cloudburst flooding can put water into cellars and ground floors far from any shoreline, often mixed with sewer backup, which calls for proper sewage cleanup rather than a simple mop-up.

Long Island's Bays, Barrier Beaches and High Water Tables

Long Island's South Shore, from Long Beach and Island Park through the Great South Bay communities, sits low against tidal bays and barrier beaches, the kind of shoreline Sandy's surge flooded across coastal New York. Many homes there have basements or crawl spaces close to the water table, so groundwater seepage, tidal flooding and storm surge can all reach the lower level. After saltwater exposure, flood cleanup usually means removing wet drywall and insulation, cleaning salt residue from framing and checking boilers, water heaters and electrical panels before they are put back in service.

Upstate Rivers, Snowmelt and Lake Ontario High Water

The National Weather Service's New York flood history reads like a tour of the state's river valleys. Hurricane Agnes in 1972 devastated Elmira and Corning along the Chemung. In January 1996, 2 to 4 inches of rain on a deep snowpack flooded the Schoharie, Mohawk, Hudson, Susquehanna and Delaware basins, and 41 counties were declared disaster areas. In June 2006, the Mohawk, Susquehanna and Delaware rose again, destroying two I-88 bridges.

Along Lake Ontario, the International Joint Commission reports record high lake levels in 2017 and an even higher record in 2019, damaging shoreline homes and docks as far as Ogdensburg on the St. Lawrence. Upstate winters add another layer: pipes in exterior walls, crawl spaces and seasonal homes freeze and split, and ice dams can force meltwater through roofs and ceilings.

Mold Rules, Flood Insurance and Getting Help in New York

New York is one of the few states with a mold licensing program. Under Article 32 of the Labor Law, the Department of Labor licenses mold assessors, remediation contractors and abatement workers, and the same company cannot both assess and remediate the same property. Confirm current requirements with the NYS Department of Labor's Mold Program before hiring for mold remediation.

  • Flood damage is generally excluded from homeowners policies; flood coverage is a separate policy, mainly through the National Flood Insurance Program, and new policies usually carry a waiting period.
  • NFIP coverage in basements is limited to certain items, which matters in a state with so many below-grade living spaces.
  • The NYS Division of Homeland Security and Emergency Services publishes flood preparation and recovery guidance.

New York Service Area Directory

Linked names have their own local guide. Callers anywhere in these areas can use the same 24/7 line.

New York City

Storm surge along the waterfront and cloudburst flooding that fills basements and overwhelms sewers across the five boroughs.

Long Island

Low South Shore bay communities face surge and tidal flooding, while homes island-wide deal with basement water and high groundwater.

Westchester & Hudson Valley

Hudson River towns, Long Island Sound shoreline and fast-rising local streams bring flash flooding and basement water.

Capital Region & North Country

Hudson and Mohawk river flooding, ice jams, St. Lawrence and Lake Champlain shorelines and deep winter freezes.

Central New York & Southern Tier

Susquehanna, Chemung and Mohawk valley towns have a long record of river flooding, plus snowmelt floods and frozen pipes.

Rochester, Buffalo & Western New York

Lake Ontario and Lake Erie shorelines, lake-effect snow, ice dams and long freezes drive much of the water damage in the region.

New York Water Damage FAQs

Who is responsible for a leak between apartments or co-op units in New York City?

It depends on where the leak started and on your lease, proprietary lease or condo bylaws. Generally the building is responsible for common pipes and the roof, while unit owners handle fixtures and appliances inside their unit. Notify the managing agent or super right away, document the damage with photos and contact your insurer. A restoration provider can work alongside building management on drying.

Does New York require a special license for mold removal?

Yes, for most projects. New York's Article 32 mold law requires licenses from the Department of Labor for mold assessors, remediation contractors and abatement workers, and it bars the same company from performing both the assessment and the remediation on one property. Exceptions exist, such as owners working on their own homes. Confirm current requirements with the Department of Labor's Mold Program.

My pipes froze and burst upstate. What should I do first?

Shut off the main water valve and, if water is near electrical outlets or the panel, turn off power to those areas if it is safe. Photograph the damage, move belongings out of wet areas and open cabinets so warm air reaches other pipes. Call (888) 317-9980 and we'll connect you with an independent provider in your area for extraction and drying.

Is flooding from a heavy downpour in my basement covered?

Water that enters from the ground surface or overflowing waterways is usually considered flood and excluded from standard homeowners policies; an NFIP flood policy may apply, though basement coverage is limited. Sewer or drain backup is often covered only with a specific endorsement. Ask your agent how your policy treats each, and document the water line before cleanup begins.

Dealing with water damage in New York?

Shut off the source if you safely can, then call. We'll connect you with an independent local restoration provider.

Call (888) 317-9980
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