Thompson's Station has changed more in the last fifteen years than in the previous century. Settled in 1780, renamed Littlebury when the railroad came through in 1855 and then named for Dr. Elijah Thompson, who donated land for the depot, the town counted 2,194 residents in 2010 and 7,485 in 2020. It sits about 25 miles south of Nashville, between Franklin and Spring Hill, at roughly 800 feet of elevation.
Most homes here are new, many in subdivisions served by the town's own sewer system, and that shapes the kinds of water calls people make. The Restoration Job is a free referral service with a line that is staffed 24/7. Call (888) 317-9980 and we will connect you with an independent restoration provider that covers Thompson's Station. That provider, not us, performs and prices the work.
How the call works: when you call (888) 317-9980, The Restoration Job connects you with an independent restoration provider that serves Thompson's Station. That provider inspects the damage, explains the scope and quotes the work. The Restoration Job doesn't perform restoration itself. Read our referral disclosure.
Town Sewer Subdivisions and Wastewater Backups
The town provides sewer service to seven subdivisions: Allenwood, Avenue Downs, Bridgemore Village, Fields of Canterbury, Littlebury, Tollgate Village and Whistle Stop. Water comes from the H.B. & T.S. Utility District, and the town bases wastewater bills on that water usage. In 2020 the town held an open house on moving to a new MBR treatment system.
If you live in one of those subdivisions and have a wastewater emergency, the town asks you to call its wastewater operators 24/7 at 615-794-4333, extension 11, and leave a detailed message with contact information. Outside those neighborhoods, contact whichever utility or system serves your address.
Inside the house, sewage is the most hazardous kind of water damage. Keep children and pets away, do not run fixtures that drain to the affected line, and avoid touching contaminated materials. A provider offering sewage cleanup will remove affected materials, disinfect and dry the area under controlled conditions.
Leaks in Newer Homes
With the population more than tripling in a decade, most houses in Thompson's Station are recent builds. That usually means drywall interiors, plastic supply lines, upstairs laundry rooms and HVAC equipment in attics or closets. Typical problems include:
- Washing machine hoses or valves that fail on a second floor.
- AC condensate lines that clog and overflow in summer.
- Water heater leaks in garages or utility closets.
- Toilet supply lines and refrigerator ice-maker lines that crack.
For clean water leaks like these, quick water extraction and drying can often save flooring and walls that would otherwise be torn out.
Heavy Rain Across Southern Williamson County
The town sits on higher ground than Nashville, but heavy rain still causes trouble. The March 27 and 28, 2021 storm brought 8.65 inches to nearby Franklin, and the National Weather Service storm reports from that event include Thompson's Station. Rain that falls this fast overwhelms gutters, collects against foundations and finds its way into crawl spaces, garages and window wells, even on homes nowhere near a creek.
Check that downspouts discharge well away from the house and that yard grading still slopes away from the slab after landscaping changes. FEMA's Flood Map Service Center will show whether your address is in a mapped flood zone, but much rain-driven water damage happens outside those zones.
Mold and Moisture After Water Gets In
Southern Middle Tennessee is humid through much of the year, and mold can start growing on wet drywall, carpet backing or wood within a couple of days. Sewage-affected materials carry an added contamination risk on top of that.
Thorough drying with air movers and dehumidifiers, backed by moisture readings, is what keeps mold from developing. If you find musty odors or spotting after an old leak, mold remediation can identify the source and remove the affected material safely.
Utilities, Power and Insurance in Thompson's Station
Electricity comes from Middle Tennessee Electric. If water reaches outlets, appliances or the electrical panel, keep the power off in that area until an electrician says it is safe. For a water main or meter problem, call the H.B. & T.S. Utility District.
On insurance, sewer backup is often excluded from a basic homeowners policy unless a specific endorsement was added, and flooding from rising water needs a separate flood policy. It is worth reading your policy before a loss rather than after. For more on the area, see our Franklin page or the Tennessee overview.
Thompson's Station Neighborhoods and Surrounding Towns
Calls come in from across Thompson's Station, including:
- Tollgate Village
- Bridgemore Village
- Fields of Canterbury
- Avenue Downs
- Allenwood
- Whistle Stop
- Littlebury
The same line also serves nearby communities such as:
Questions From Thompson's Station Property Owners
Who do I call about a sewer problem in Thompson's Station?
If your home is in Allenwood, Avenue Downs, Bridgemore Village, Fields of Canterbury, Littlebury, Tollgate Village or Whistle Stop, the town provides your sewer service and asks residents to call its wastewater operators 24/7 at 615-794-4333, extension 11. If sewage has already backed up into the house, call (888) 317-9980 to be connected with an independent cleanup provider.
Will my insurer pay for a sewage backup in my Thompson's Station home?
It depends on the policy. Many standard homeowners policies exclude water that backs up through drains unless a sewer or water backup endorsement was purchased. Flooding from outside is a separate matter and needs a flood policy. Document the damage thoroughly with photos and keep records of any cleanup work for your claim.
My house is new. Why would it have water damage?
New homes still have plenty of water connections that can fail: washing machine hoses, toilet and ice-maker lines, water heaters and AC condensate drains. Settling soil can also change how roof water drains around the foundation. Most of these leaks are caught early if you watch for ceiling stains and damp flooring near fixtures.